The designation is made through personnel selection by the Directorate of Investigations.

Its operating time is indefinite.

1. IDENTIFICATION DETAILS

2. JOB DESCRIPTION (RESPONSIBILITY)

2.1. DEFINITION (Reason for the existence of the position, objectives, and expected results).
Responsible for the Development of the Investigation.

2.2 AREAS OF RESULTS

2.2.1. DUTIES AND RESPONSIBILITIES

• Manage relationships with the Directorate of Investigations solely and exclusively via email at direccion@agente11331.com.
• Receive cases by email, which requires regular monitoring of your email inbox.
• Upon receiving the case, send an immediate response confirming that the investigation will be conducted according to the specifications; otherwise, it will be understood that you do not wish to undertake the case.
• Review the documents sent in the following order:
• Review the document labeled CASE.
• Review the document labeled PLANNING.
• Review any supplementary documents such as photos, scanned documents, or other additional information.
• Submit the Initial Survey (ESI) within 24 hours of accepting the case, or it will be understood that the investigation is not being carried out. The Directorate of Investigations reserves the right to reassign the case to another investigator.
• Before beginning each day’s investigation, review the case, planning, and photos daily.
• Personally organize how to distribute the cases throughout the week and the day.
• Complete the investigation of the person or object within the timeframes specified in the planning, remembering to take notes of what is observed, said, or found, and gather evidence through photos or videos of the moment. This allows you to fill out the report with accurate data on times and dates and correctly label the photos and videos with dates.
• If you encounter any issues during the investigation, report them immediately.
• Meet the deadlines for submitting the report and evidence of the investigation’s progress.
• Attend meetings at the offices in cities where the company has locations, and if the organization does not have offices, specific locations will be designated for meetings that serve solely for data collection. Attend these meetings with the company’s professionalism model, which requires formal attire, elegant dress, proper grooming, and polite language and expressions.
• Attend meetings at specific locations authorized only by the Manager and President of the Company with the company’s professionalism model, which requires formal attire, elegant dress, proper grooming, and polite language and expressions.
• During the meetings, follow the question model that you can download from the investigators’ portal, and documentation will be received as provided.
• Meetings are not to be used for information exchange by the Investigator under any circumstances. The investigator should not provide any answers to those who provide information; instead, they should direct all questions or concerns to the company’s executives. This prevents any unofficial commitments with the client.
• After receiving the information, proceed to upload the collected data to the investigators’ portal, following the same requests that guided the interview. As an additional note, the investigator may practically collect the information through their laptop using the Word request form and send it to the company or directly to the website if located in the company’s offices, where all offices are equipped with wireless internet.

 
2.2.2. ISO 9001 REQUIREMENTS (Company Goal for 2019)

Refer to the Responsibility and Authority Matrix.

3. PROFILE
   • Education
     • Formal

From Baccalaureate to University Degree with Postgraduate Studies.

• Knowledge of utility programs and languages.

Excel, Word, Microsoft Outlook, PowerPoint.

• Training (Capacity Building)

 
Teamwork, knowledge of information reception and management, knowledge of the Internet.

2.2.1 DUTIES AND RESPONSIBILITIES

Monitoring and controlling the progress of an investigation through proper information gathering related to the assigned case.

• Experience

Performing functions related to the control and management of information obtained through an investigative process.

• Skills (Competencies for Activity Execution)

Email communication, process control, knowledge of information collection systems through interviews and taking photos and videos, deductive ability, instinct.

The Investigator must cultivate the following virtues:

• Good memory
• Tact and Discretion
• Attention to detail
• Gift for investigation, being intelligently curious
• Acting skills
• Independence, free from emotional involvement
• See, hear, and remain silent

These skills are developed through practice and feedback on each case.