The appointment to this position is made by the Manager through personnel selection.

Its operating time is indefinite.

1. IDENTIFICATION DETAILS

2. JOB DESCRIPTION (RESPONSIBILITY)

2.1. DEFINITION (Reason for the existence of the position, objectives, and expected results).

Responsible for organizing investigations between clients and investigators.

2.2 AREAS OF RESULTS

2.2.1. DUTIES AND RESPONSIBILITIES

• Manage relationships with investigators, inspectors, and supervisors solely and exclusively via email.
• Manage information provision relationships with clients only by email.
• Provide feedback to the service delivery area regarding the quality and functionality of the services provided.
• Request tools for investigators from both the technical and investigation departments.
• Control, jointly with the Investigations Department, the correct and efficient work of investigators nationwide.
• Train staff by sending documentation.
• Analyze the objectives of investigations to make decisions focused on addressing specific circumstances.
• Attend to clients through the organization’s emails.
• Attend to investigators through the only email: direccion@agente11331.com
• Monitor the company’s website chat from 08:00 to 24:00, Monday to Friday, and for 10 hours split between Saturday or Sunday at your discretion.
• Explicitly promote the company’s services on free websites, develop plans, and periodically evaluate their fulfillment, leaving paid promotions to the Marketing Department.
• Monitor the efficiency levels of investigations concerning objectives and their fulfillment, ensuring a correct relationship between the case and results according to the client’s request.
• Responsible for receiving requests, photos, and other documents to initiate a case. Coordinate the sending of the case planning, THE CASE, and photos or other documents.
• Responsible for receiving and responding to feedback.
• Receive investigative reports, photos, videos, and other evidence; organize, review the report, and send it for correction or further detail.
• Present to the Director of Investigations for approval and then to the Manager for delivery.

2.2.2. ISO 9001 REQUIREMENTS (Company Goal for 2019)

Refer to the Responsibility and Authority Matrix.

3. PROFILE
   • Education
     • Formal

From Baccalaureate to University Degree with Postgraduate Studies.

• Knowledge of utility programs and languages.

Excel, Word, Microsoft Outlook, PowerPoint.

• Training (Capacity Building)

 
Communication and Teamwork, Knowledge of Information Reception and Management, Knowledge of the Internet.

2.2.1 DUTIES AND RESPONSIBILITIES

Monitor and control information from clients and investigators nationwide, ensuring a correct relationship between requests, reports, and results.

• Experience

Performing functions related to information control and management.

• Skills (Competencies for Activity Execution)

Email communication, process control, knowledge of free internet promotion systems, good spelling, customer service by email or chat, internet service sales through written advertising or chat.