Director of Investigations

The appointment to this position is made through a resolution act of the Directorate of Investigations, by election among all members and in accordance with the statute.

Its term of operation is 4 years and may be re-elected for the following two periods.

1.- IDENTIFICATION DATA

POSITION TITLE	DEPARTMENT	REPORTS TO:	SUPERVISES:
DIRECTOR OF INVESTIGATIONS	DIRECTORATE OF INVESTIGATIONS	THE MANAGER AND PRESIDENT	INVESTIGATOR SUPERVISOR INVESTIGATIONS ASSISTANT DIRECTOR COLLABORATORS INSPECTORS

2.- JOB DESCRIPTION (RESPONSIBILITY)

2.1. DEFINITION (Purpose of the position, objectives, and expected outcomes).

Responsible for conducting investigations and delivering services to ensure client needs are met, always in permanent coordination with the company’s investigators to consolidate and expand service delivery. Coordinates logistics and prepares the necessary documents for case result submissions, responding promptly and effectively to client needs in order to maintain and increase confidence and service quality.

2.2 AREAS OF RESULTS

2.2.1. DUTIES AND RESPONSIBILITIES

• Management of relationships with investigators, inspectors, and supervisors.
• Management of information supply relationships with clients.
• Feedback to the service delivery area on the quality and functionality of services provided.
• Requests to both the technical and investigative departments regarding new trends and products for conducting investigations.
• Control, together with the Investigations Department, of the proper and efficient work of investigators at the national level.
• Setting working hours for investigations, considering capacity and potential versus fair case execution time.
• Monitoring, with the support of the Directorate Assistant, of the ongoing portfolio of investigations nationwide.
• Monitoring, with the support of the Management Assistant, of the client portfolio already engaged in investigations.
• Generating plans and policies for the development of investigations.
• Personnel selection management.
• Support to investigators through the sole email: direccion@agentesprivadosmoch.com
• Periodic visits to various locations where investigations are conducted.
• On-site market analysis (INSITU) to evaluate the position of our services and those of competitors, enabling targeted decision-making.
• Establishment of plans and conducting periodic evaluations of compliance.
• Monitoring investigation efficiency levels regarding objectives and compliance, ensuring proper correlation between case and results in line with client requests.
• Legal Representative of the Investigations Department.
• Organization and coordination with inspectors during specific investigations.
• Receiving investigator reports through supervisors.
• Review of reports and evidence of all cases under investigation at the national level.
• Delivery of the case report with evidence, reviewed, corrected, and approved to the Company Manager or President as expressly required.

Duties and tasks of the Directors of the Directorates of Investigations

The coordinator or director acts as the liaison between investigators, strategic partners, and headquarters, performing the following duties and tasks:

Function 1: Plan the activities of the Directorate of Investigations:

Tasks:

1.1. Promotion and dissemination of the services offered by our Company.
1.2. Prepares and complies with the planning of investigations.
1.3. Organizes the reception of investigative cases.
1.4. Plans and coordinates with each investigator or strategic partner the action plan of the Directorate for each period, with headquarters providing support, management, and oversight to ensure compliance.
1.5. Coordinates self-management activities with the Directorate’s investigators, subject to company approval.
1.6. Submits the monthly report with justification for operational fund investigations to the DIGI, which will issue its approval.
1.7. Creates attitudes of cooperation and solidarity among investigators and strategic partners of the Directorate of Investigations.
1.8. Expands socio-cultural outreach, ensuring that investigative actions become increasingly integrated with the community.
1.9. Extends efforts to ensure effectiveness, moving from the academic level to administrative, financial, investigative, and community service areas.
1.10. Elevates the service level, allowing the growth of our institution across all areas.
1.11. Responds to environmental needs.

Function 2: Organize and coordinate supervision of investigations and academic advisory services.

Tasks:

2.1. Suggests names of professionals for the role of strategic partners and investigators.
2.2. Reports to DIGI on the fulfillment of tasks carried out by investigators or strategic partners.
2.3. Coordinates the supervision of investigations under the Directorate’s jurisdiction.

Function 3: Execute and manage the action plan and tasks derived from its function.

Tasks:

3.1. Submits communications from investigators or strategic partners to DIGI in a timely manner.
3.2. Coordinates advisory action in academic and administrative processes of the training system.
3.3. Maintains statistics on the Directorate’s partners and investigators.
3.4. Distributes self-training materials.
3.5. Processes formal requests.
3.6. Processes requests for international travel.
3.7. Processes credentials and diplomas with headquarters.
3.8. Informs promptly of general or specific resolutions and instructions for each investigator and strategic partner.

In case of non-compliance with these obligations, reception of cases will be suspended until compliance is achieved.

In general, no channels will be opened while the Directorate owes any amount to the company.

Function 4: Evaluate the action plan of Investigators and Strategic Partners.

Tasks:

4.1. Monitors activities proposed in the Directorate of Investigations’ action plan.
4.2. Evaluates the Directorate of Investigations’ plan every two months.
4.3. Evaluates the activities of Directorate members.

Function 5: Encourage participation of graduates of the Open Modality courses to strengthen the self-management work of the Directorate of Investigations.

Tasks:

5.1. Plans refresher courses specifically for alumni to update scientific and professional knowledge.
5.2. Develops self-management actions that facilitate broader and more effective educational work by alumni within the community.
5.3. Programs joint actions with the alumni association to guarantee self-managed development of the Directorate of Investigations.

2.2.2. ISO 9001 REQUIREMENTS (Company goal for 2029)

Refer to the Responsibility and Authority Matrix

3. PROFILE
   • Education
     • Formal

BASIC CYCLE		HIGH SCHOOL		SPECIAL INCOMPLETE UNIVERSITY TECHNOLOGIST		HIGHER		POST GRADUATE
					x		x

University degree.

• Knowledge of software programs and languages

Excel, Word, Microsoft Outlook, PowerPoint,

• Training

Leadership, Communication and Teamwork, Knowledge in Quality Control, Knowledge in Investigation Techniques, Knowledge in Scientific Research.

2.2.1 DUTIES AND RESPONSIBILITIES

Monitoring and control of Investigations at the national level, ensuring proper correlation between requests, reports, and results.

• Experience

0 to 3 months

3 to 6 months

6 months to 1 year

1 to 3 years

x

3 YEARS OR MORE

Performing duties related to private investigation and personnel control.

Skills (Abilities for task execution)

Communication, process control, detail-oriented, organized, analytical, tactical.