1. IDENTIFYING INFORMATION

The company Agentes Privados Moch Incorporated (hereinafter, Moch Incorporated), with its registered office located at 3550 Biscayne Blvd. #507, Miami, FL 33137, and document P13000074417. This entity is registered with the Florida Department of State. The contact email address is direccion@agentesprivadosmoch.com.

Moch Incorporated adheres to the International Detective Code of Conduct.

Moch Incorporated’s slogan is: “Our commitment is to the truth.”

Moch Incorporated is also known by other names such as Agentes Moch, Detectives Moch, MOCH Agents, and Detectives Privados Moch.

Additionally, the domain name owned by Moch Incorporated is agentesprivadosmoch.com , and all references to it as the property of Moch Incorporated will be clearly expressed as links within the official pages of the company, starting from this main page.

2. OBJECT AND SCOPE OF APPLICATION

2.1. These are the General Conditions of Detective Services (hereinafter “General Conditions”) that regulate access, navigation, and use of the websites referred to under the domain “losinvestigadoresprivados.com” and its derivatives (hereinafter “Website and Derivatives”), as well as the responsibilities arising from the use of its investigation service promotion services (hereinafter referred to as “Detective Services”). Regardless of these, Moch Incorporated may establish Specific Conditions that regulate the use and/or contracting of specific services offered to Users through the Website and Derivatives.

2.2. It shall be understood that the User’s access or mere use of the Website and Derivatives implies their adherence to the General Conditions that Moch Incorporated has published at any given time when accessing the Website and Derivatives and which will be available to Users through this Terms & Conditions declaration and the Frequently Asked Questions section where the official response to service policies and conditions is expressed. Consequently, the User must carefully read the Terms & Conditions and the Frequently Asked Questions. In this sense, a User is understood to be anyone who accesses, navigates, uses, or participates in the services and activities, whether free or paid, developed on the Website and Derivatives.

2.3. Moch Incorporated will offer Detective Services in two modalities, one as Detectives Privados Moch and the other as Independent Detectives. The first category involves Detectives with a direct relationship with the company, and the second category refers to detectives with no relationship with the company other than that related to the promotion of their services. Accordingly, through the Website and Derivatives and all the company’s websites, Moch Incorporated may enable third parties to advertise or provide their services, and it will be adequately specified that such services are not offered by Detectives Privados Moch. In these cases, Moch Incorporated will not be responsible for establishing Specific Conditions to be considered in the use, provision, or contracting of these services by third parties, and, therefore, Moch Incorporated cannot be held responsible for them.

2.4. Before using and/or contracting the services provided by Moch Incorporated under the categories of Detectives Privados Moch or Independent Detectives, the User should carefully read the frequently asked questions created for this purpose to understand the service’s implications regarding the terms and conditions of this declaration. Using and/or contracting these services implies acceptance and understanding of this Declaration and the Frequently Asked Questions as the source of answers in case of service discrepancies.

3. SERVICE OWNERSHIP RIGHTS

3.1. Moch Incorporated, as the author of a collective work or any work or performance of any kind, is the holder of the intellectual and industrial property rights of the Website and Derivatives.

3.2. Under no circumstances will it be understood that the User’s access and navigation imply any waiver, transmission, license, or total or partial transfer of these rights by Moch Incorporated.

3.3. Consequently, it is not permitted to remove, bypass, or manipulate copyright notices, intellectual property notices (“copyright”), or any other identification data regarding Moch Incorporated’s rights or those of its holders incorporated into the contents, as well as any technical protection devices, digital fingerprints, or any information and/or identification mechanisms that may be contained within the contents.

3.4. It is also prohibited to modify, copy, reuse, extract, exploit, reproduce, publicly communicate, make second or subsequent publications, upload files, send by mail, transmit, use, treat, or distribute in any way the entire or part of the contents included in the Website and Derivatives unless express and written authorization is obtained from the MANAGEMENT of Moch Incorporated or, where applicable, from the holder or holders of the rights to which it corresponds.

In particular, Moch Incorporated expressly opposes the reproduction of its pages being considered a citation under the terms provided in the second paragraph of article 32, section 1 of the Intellectual Property Law.

If you are interested in an authorization or license to use any form of content from the Website and Derivatives, please contact:

direccion@agentesprivadosmoch.com

4. ACCESS

4.1. Access to the Website and Derivatives by Users is free of charge. However, some services and content offered by Moch Incorporated or third parties through the Website and Derivatives may be subject to prior service or product contracting and payment of an amount of money in the manner determined in the corresponding Specific Conditions, which will be made available to you.

4.2. When it is necessary for the User to register or provide personal data to access certain services, the collection and processing of the User’s personal data will be subject to the provisions in the Confidentiality Clause.

4.3. Contracting products and services through the Website and Derivatives by legal minors is prohibited, and they must first obtain the consent of their parents, guardians, or legal representatives, who will be held responsible for the actions carried out by the minors under their charge in accordance with the applicable regulations.

5. USE OF THE WEBSITE AND DERIVATIVES

5.1. The contents included in the Website and Derivatives are provided solely to consumers or end users. Unauthorized commercial use or resale of them is prohibited unless prior written authorization is obtained from Moch Incorporated.

5.2. If the User is required to register or provide information to use and/or contract a service on the Website and Derivatives, they are responsible for providing truthful and lawful information (hereinafter the “Registered User”). If, as a result of registration, the User is provided with a password, they commit to using it diligently and keeping the password secret to access these services. Consequently, Users are responsible for the proper custody and confidentiality of any identifiers and/or passwords supplied by Moch Incorporated, and they commit not to transfer their use to third parties, whether temporarily or permanently, or to allow access to them by unauthorized persons. The User is responsible for using the services by any unauthorized third party who employs a password due to a lack of diligence or loss of it by the User.

5.3. Therefore, it is the User’s obligation to immediately notify losinvestigadoresprivados.com of any event that allows the improper use of identifiers and/or passwords, such as theft, loss, or unauthorized access to them, so that they can be immediately canceled. Until such events are reported, Moch Incorporated will be exempt from any responsibility arising from the improper use of identifiers or passwords by unauthorized third parties.

5.4. Access, navigation, and use of the Website and Derivatives are the User’s responsibility. Therefore, the User commits to diligently and faithfully observe any additional instructions issued by Moch Incorporated or authorized Moch Incorporated personnel regarding the use of the Website and Derivatives and their Services. Similarly, we encourage you to report to Moch Incorporated any fact that you become aware of that implies conduct contrary to the law or infringes on the rights of any third party, either through the tools on the Website and Derivatives or through the contact form.

5.5. Therefore, the User is obligated to use the content diligently, correctly, and lawfully, and in particular, they commit to refrain from:

1. Using the content for purposes or effects contrary to the law, morals, generally accepted good customs, or public order;
2. Reproducing or copying, distributing, allowing public access through any form of public communication, transforming, or modifying the content, unless they have the authorization of the corresponding rights holder or it is legally permitted;
3. Using the content and, in particular, any information of any kind obtained through the page or the services to send advertising, communications for direct sales purposes, or any other kind of commercial purpose, unsolicited messages addressed to a plurality of people regardless of their purpose, as well as refraining from commercializing or disseminating such information in any way.

5.6. Moch Incorporated reserves the right to immediately cancel the registration of a Registered User if it considers, at its sole discretion, that the Registered User is engaging in any activity that constitutes or may constitute a breach of these General Conditions.

PARTICIPATION SPACES AND TOOLS

User Registered Profile

6.1. The Website and Derivatives provide the User with various spaces and participation tools to foster conversation and exchange ideas and opinions among users and with detectives and detective agencies. Their goal is to remain open and accessible to everyone, provided that basic coexistence and respect rules are observed.

6.2. The User’s comments are private, along with the responses and mentions received from other Users.

6.3. The User can follow the activity of the services on the Website and Derivatives that they find interesting, what is being commented on, and where it is being commented. The User can also follow the activity generated by the Website and Derivatives’ collaborators or editors, or follow the news generated around one or more events or institutions.

6.4. The Website and Derivatives may send notifications of User activity and the users you follow via email to the address provided during the registration process.

6.5. This Profile will generally be public, but certain activities of a private nature (such as following initiation, moderated content, individual notifications of case follow-up, and any other private notifications) will remain hidden and only visible to the User.

Participation Rules

6.6. Under no circumstances will the publication of content that manifestly promotes hatred, contempt, or discrimination based on birth, race, sex, religion, nationality, opinion, or any other personal or social circumstance be allowed. Nor will attempts to impersonate third parties or the publication of malicious data be tolerated in any case, regardless of their purpose.

6.7. Messages containing ‘spam’ or those with links to sites unrelated to the conversation’s purpose will also not be approved.

6.8. Polite messages are sought for exchanging opinions so that personal attacks and messages unrelated to the conversation will not be allowed.

6.9. To avoid repeated comments, we recommend reading a conversation first before participating in it.

6.10. The User is responsible for all statements made on the Internet, just as they would be in any other place.

6.11. The messages from users and detectives or detective agencies do not necessarily align with Moch Incorporated’s line.

6.12. The Website and Derivatives reserve the right to delete, for any reason and without prior notice, any information or content generated in the participation spaces.

6.13. The Website and Derivatives expressly disclaim any responsibility for the content hosted by detectives, without prejudice to taking appropriate measures to detect and address complaints about possible illegal activities by them. It expressly reserves the possibility of interrupting, at any time and without prior notice, temporarily or permanently, the participation service offered to any detective whose content may be considered illegal, prohibited, or simply inappropriate.

7. USER-GENERATED CONTENT

7.1. If the User sends any content to the Website and Derivatives, they declare, guarantee, and accept that they have the right to do so freely, that such information does not infringe any identity, legality, or any other third-party rights, and that such information is not harmful to third parties.

7.2. The User acknowledges their responsibility and will hold Moch Incorporated harmless for any damage arising from any communication they provide personally or on their behalf, extending this responsibility without restriction to the accuracy, legality, originality, and ownership of the same.

7.3. Moch Incorporated reserves the right to decide whether to disclose or publish the content submitted by the User, subject to the confidentiality clause previously authorized by the Investigations Directorate.

7.4. Moch Incorporated reserves the right to publicly disclose the images it deems appropriate and the information generated from an investigation. It is authorized to reproduce and communicate the same, subject to the confidentiality clause previously authorized by the Investigations Directorate.

7.5. The User acknowledges their responsibility and will hold Moch Incorporated harmless for the above statements.

7.6. The User grants Moch Incorporated, free of charge and without exclusivity, the rights to reproduce, distribute, transform, and publicly communicate, in all possible modalities, the content submitted (photographs, images with or without movement, texts, information, databases, sound recordings, or any other works or performances). This transfer is worldwide, for the maximum duration currently provided by intellectual property law, and with express authority to transfer to third parties.

7.7. The content generated from an investigation will remain on our email server for one month after the case is sent to the User and another month on the company’s server. After this time, the content will be completely deleted from any electronic and physical device, making its recovery impossible after this period.

7.8. The content generated from an investigation will remain without being deleted in cases where full payment is not registered. It will then enter a collection stage by the company’s collection department. After one month of non-response, the complete case (report, photos, and other results) and the remaining amounts will be transferred to third parties for collection management, with a collection percentage of 30% to 50% extra on the request’s value. Moch Incorporated fully transfers the responsibility for the generated content and is not responsible for the use or handling of the case or the collection methods executed.

8. RESPONSIBILITIES AND GUARANTEES

8.1. Moch Incorporated does not guarantee the legality, reliability, usefulness, truthfulness, or accuracy of the services or information disseminated through the Website and Derivatives.

8.2. Consequently, Moch Incorporated does not guarantee nor is responsible for: (i) the operation of the Website and Derivatives; (ii) the continuity of the Content of the Website and Derivatives; (ii) the absence of errors in such Content or the correction of any defects that may occur; (iii) the absence of viruses and/or other harmful components on the Website and Derivatives or the server that supplies it; (iv) the invulnerability of the Website and Derivatives and/or the impregnability of the security measures adopted on them; (v) the lack of utility or performance of the Website and Derivatives content; (vi) the damage or harm caused, to themselves or a third party, by anyone who violates the conditions, rules, and instructions established by Moch Incorporated on the Website and Derivatives or by violating the Website and Derivatives’ security systems.

8.3 Nevertheless, Moch Incorporated declares that it has taken all necessary measures, within its capabilities and the state of technology, to ensure the Website and Derivatives’ operation and prevent the existence and transmission of viruses and other harmful components to Users.

9. LINKS

Links to Other Websites

9.1. On the Website and Derivatives, Users may find links to other websites through various buttons, links, banners, etc., which are managed by third parties. Moch Incorporated assumes no responsibility for any aspect related to the linked website.

Links on Other Websites Directed to the Website and Derivatives

9.2. If any third party, entity, or Website and Derivatives wishes to establish any link to the Website and Derivatives, it must adhere to the following conditions and requirements:

1. The link may direct to the Main Page of the Website and Derivatives. ii. The link must be absolute and complete, meaning it should take the User, with a click, to Moch Incorporated’s URL and cover the entire screen of the Website and Derivatives. In no case, unless Moch Incorporated expressly authorizes it in writing, may the Website and Derivatives establishing the link reproduce, in any way, the Website and Derivatives, include it as part of its web, or within one of its “frames” or create a “browser” on any of the Website and Derivatives pages. The page establishing the link may not declare in any way that Moch Incorporated has authorized such a link unless Moch Incorporated has expressly and in writing. If the entity establishing the link from its page to the Website and Derivatives wishes to include Moch Incorporated’s brand, name, trade name, sign, logo, slogan, or any other identifying element of Moch Incorporated and/or the Website and Derivatives, it must first obtain express and written authorization.

iii. Moch Incorporated does not authorize the establishment of a link to the Website and Derivatives from pages that manifestly promote hatred, contempt, or discrimination based on birth, race, sex, religion, nationality, opinion, or any other personal or social circumstance and generally contravene morality, public order, or generally accepted social norms.

9.3. Moch Incorporated assumes no responsibility for any aspect related to the website that establishes such a link to the Website and Derivatives, specifically, including but not limited to, its operation, access, data, information, files, quality, and reliability of its products and services, its own links, and/or any of its content in general.

Services Provided by Third Parties through the Website and Derivatives

9.4. Moch Incorporated does not guarantee the legality, reliability, and usefulness of services provided by third parties through the Website and Derivatives or for which Moch Incorporated only acts as a service provider.

9.5. Moch Incorporated will not be responsible for any damages of any kind caused by third-party services provided through this page, particularly, including but not limited to, those caused by:

1. Non-compliance with the law, morality, or public order;
2. The inclusion of viruses or any other computer code, file, or program that may damage, interrupt, or prevent the normal functioning of any software, hardware, or telecommunications equipment;
3. The violation of intellectual and industrial property rights, trade secrets, contractual commitments of any kind;

• Engaging in acts constituting illegal, misleading, or unfair advertising, and generally constituting unfair competition;
• Lack of truthfulness, accuracy, quality, relevance, and/or timeliness of content transmitted, disseminated, stored, received, obtained, made available, or accessible;

4. The violation of rights to honor, personal and family privacy, and the image of individuals or, in general, any third-party rights;
5. Inadequacy for any kind of purpose and the frustration of expectations generated, or defects and flaws that may arise in the relationship with third parties; and
6. The breach, delay in compliance, defective performance, or termination for any reason of third-party obligations and contracts.
7. DURATION AND MODIFICATION

10.1. Moch Incorporated may modify the terms and conditions stipulated herein, in whole or in part, by publishing any changes in the same manner as these general conditions or through any communication directed at users.

10.2. The temporal validity of these General Conditions coincides, therefore, with the time of their exposure until they are modified, in whole or in part, at which point the modified general conditions will come into effect.

10.3. Regardless of the provisions of the particular conditions, Moch Incorporated may terminate, suspend, or interrupt access to the page’s content at any time without notice, without the possibility for the User to demand any compensation. After such termination, the prohibitions on using the Content exposed above in these General Conditions will remain in force.

11. CONFIDENTIALITY CLAUSE

11.1. Moch Incorporated states that the negotiations carried out as part of an investigation service between the information holder described below, hereinafter the Investigator, and the recipient of the same, hereinafter the Recipient, have involved or will involve written or verbal disclosure and communication to the Recipient by the Investigator, of documents owned or controlled by any of the aforementioned, which may include, but is not limited to, personal information, photographs, videos, reports, drawings, examples, demonstrations, trade secrets, technical information, computer systems and software, research results, client lists, and other data in oral or written form. Whether such communication occurs verbally, by email, by mail, visually, or through demonstrations or any other means, in the form of drawings, models, printed documents, and/or electronic files or otherwise, hereinafter referred to as Information. The information and all rights thereto that have been or will be disclosed to the Recipient will remain the property of the Investigator until the full payment for the services is completed, as stipulated at the beginning of the investigation. Until then, the Investigator is the owner of the information and may use it as they see fit. However, Moch Incorporated will keep this information secure, declaring that it has taken all necessary measures, within its capabilities and the state of technology, to ensure the confidentiality of the information. This clause includes two confidentiality systems:

1. Confidentiality of the requester: The requester’s name, the computer they use, as well as the IP and reference data, are kept in a database whose access is restricted to the simultaneous entry of three keys in less than 5 minutes, keys held by the company’s President, the Director of Investigations, and the General Manager. Likewise, the data provided about the person under investigation is filtered for partial or total modification before assigning the case to investigators to maintain the requester’s confidentiality.
2. Confidentiality of the person under investigation: Moch Incorporated has developed a detective assignment system, in which, through a series of questions and based on each detective’s information, cases are assigned. This system aims to ensure that the investigator has no connection with the person under investigation or the environment where the investigation will be conducted, to prevent a potential conflict of interest.

The Information generated by a Detective Service (Detectives Privados Moch or Independent Detectives) will be the property of Moch Incorporated. After delivering the Information, it will be deleted from investigators’ computers, memories, hard drives, CDs, folders, or any other physical storage system, including cameras or electronic devices. Failure to completely or partially delete it may be verified by Moch Incorporated at any time. In case of non-compliance, this is subject to the legal and punitive sanctions established in the investigators’ agreement with Moch Incorporated.

All Information produced by an investigation to be delivered in whole or in part will be authorized by the Investigations Directorate. Neither the President nor the General Manager nor any other person in the company may request the delivery of the same in whole or in part for any reason.

The Information will only be delivered via email, directly to the email address authorized by the Recipient, identified by the case’s code name.

The Information in the cloud or email inbox will remain there for two weeks, after which it may be requested in the following two weeks for resending. After the month, this Information will be deleted from the Investigations Directorate’s server, leaving only on the company’s backup server, where it can be requested with an express letter to the Investigations Directorate and with a fee for two labor hours of investigation. After this month has passed, the Information will be completely deleted from the backup server, making it impossible to recover.

11.2. Waiver of the Confidentiality Clause

The waiver of the confidentiality clause can only be generated by Moch Incorporated in the sole case that the user does not pay the total service fee. If the user does not pay for the service within one month after the “REPORT READY” email is sent, Moch Incorporated will, by resolution in the presence of the company’s President, the Director of Investigations, and the General Manager, resolve to release the requester’s personal information, which will be attached to all the Information resulting from the investigation, the same being assigned to an external collection service, with a collection percentage of 30% to 50% extra to the investigation’s value. All rights to the investigation are transferred to them, and Moch Incorporated is released from any responsibility for the use of this Information.

11.3. Legal Order to Deliver Information

If there is a legal order to deliver the information, Moch Incorporated states that it adheres to the right to remain silent, allowing the company’s system to work as designed, including the automatic file deletion system. Expressing, in this way, passive collaboration with the authorities.

12. COMMITMENT

12.1. Our commitment is to the truth, meaning that as Moch Incorporated, we are committed to expressing a report that conveys the truth of these events, which means that at the end of the investigation, three possible scenarios may exist:

1. Confirming the suspicion, where evidence is obtained.
2. Finding elements that suggest the possibility but are not conclusive.
3. Not finding data related to the request or suspicion. This does not mean the event does not exist but is a reference to the truth generated during this investigation period.
4. GENERALITIES

13.1. The headings of the various clauses are for information only and will not affect, qualify, or extend the interpretation of the General Conditions.

13.2. If there is any discrepancy between what is established in these General Conditions and the particular conditions of each specific service, the provisions of the latter will prevail.

13.3. If any provision or provisions of these General Conditions are deemed null or unenforceable, in whole or in part, by any competent Court, Tribunal, or administrative body, such nullity or unenforceability will not affect the other provisions of the General Conditions or the particular conditions of the different services of Moch Incorporated.

13.4. The non-exercise or execution by Moch Incorporated of any right or provision contained in these General Conditions will not constitute a waiver thereof unless acknowledged and agreed in writing by them.

14. JURISDICTION

14.1. The relationships established between Moch Incorporated and the user will be governed by the provisions of the applicable regulations regarding the applicable legislation and the competent jurisdiction. However, in cases where the regulations allow the parties to submit to a jurisdiction, Moch Incorporated and the user, with express waiver of any other jurisdiction that may correspond to them, submit to the Courts and Tribunals of the State of Florida.

© Since 1977, Moch Incorporated. All rights reserved.